Retail & E-Commerce AI chatbot background
AI Chatbots for Retail & E-Commerce

Turn Every Visitor Into a Paying Customer

Your AI shopping assistant answers product questions, recommends items, tracks orders, and recovers abandoned carts 24/7 — so you sell more while doing less.

24/7
Sales Assistant
35%
Cart Recovery
99%
Accuracy
The Problem

Your Store Is Losing Sales Every Single Hour

Shoppers browse around the clock. Without instant answers and proactive engagement, they leave — and buy from someone else.

70%

Abandoned Carts

Seven out of ten shoppers add items to their cart and leave without buying. Without instant follow‑up, those sales are gone forever.

53%

Unanswered Questions

Over half of online shoppers leave a site if they can’t find answers quickly. Slow support means lost revenue and frustrated customers.

85%

Repetitive Enquiries

Your team spends most of their day answering the same questions — shipping times, return policies, stock availability — instead of driving sales.

The Solution

An AI Shopping Assistant That Never Clocks Out

Trained on your products, your brand voice, and your policies — it helps shoppers exactly the way your best salesperson would, just faster and around the clock.

Instant Product Answers

Your chatbot knows every product — sizes, colours, materials, stock levels. Shoppers get detailed answers in seconds, not hours.

Cart Recovery

Automatically follow up with shoppers who abandon their cart. A friendly nudge with a discount code can recover 35% of lost sales.

Personalised Recommendations

Suggest products based on browsing history, preferences, and past purchases — like having a personal shopper for every customer.

Order & Delivery Tracking

Customers check order status, shipping updates, and delivery estimates instantly — no more “where’s my order?” emails flooding your inbox.

Multilingual Support

Serve international shoppers in their language. Your chatbot speaks English, Maltese, Italian, and more — expanding your market effortlessly.

Works on Every Channel

Deploy on your website, WhatsApp, Instagram, and Facebook. Meet shoppers wherever they prefer to browse and buy.

Retail chatbot conversation showing product recommendations
Order Placed

White sneakers size 42 — Delivery by Thursday

See It in Action

A Conversation That Drives Sales

Imagine a shopper browsing your store at midnight, unsure about sizing. Instead of leaving, your chatbot answers instantly, suggests matching items, and completes the sale — all while you sleep.

11:42 PM
Shopper asks if white sneakers come in size 42
11:42 PM
Chatbot confirms stock and shares product photos
11:43 PM
Shopper asks about return policy and shipping time
11:43 PM
Chatbot explains free returns and 2-day delivery
11:45 PM
Suggests matching socks — shopper adds both to cart and checks out
How It Works

Live in Days, Not Months

Getting started is simple. We handle the heavy lifting so you can focus on growing your business.

01

Share Your Catalogue

Send us your product data — descriptions, pricing, stock levels, policies. We train the chatbot on everything your store knows.

02

We Build & Customise

We design your chatbot to match your brand, tone, and sales style. It learns your upsell strategies and support workflows.

03

Deploy Everywhere

Go live on your website, WhatsApp, Instagram, and Facebook in days — not weeks. We handle the entire setup for you.

04

Watch Sales Grow

Your chatbot engages shoppers, recovers carts, and drives conversions around the clock. You get notified when high-value orders come in.

Why It Works

Real Results for Retail & E-Commerce

Our chatbots don't just answer questions — they drive measurable business outcomes for retailers across Malta and beyond.

3xmore completed purchases

Boost Conversions

Every shopper gets instant help at the moment of decision. No more lost sales because a question went unanswered — your chatbot closes the gap.

6h+saved per team member daily

Save Hours Every Day

Your support team stops answering the same questions over and over. The chatbot handles repetitive enquiries so your team focuses on complex issues.

10+languages supported

Reach Global Shoppers

Serve international customers in their language. Your chatbot communicates in English, Maltese, Italian, and more — expanding your market effortlessly.

simultaneous conversations

Scale Without Hiring

Handle hundreds of customer conversations at once without adding headcount. Your chatbot scales with your business, not your payroll.

Use Cases

Built for Every Type of Retail Business

Whether you sell fashion, food, electronics, or beauty — your chatbot adapts to your specific products and customer needs.

Fashion & Apparel

Help shoppers find the right size, colour, and style. Your chatbot acts as a personal stylist — recommending outfits, checking stock, and handling returns.

Size & fit guidance
Style recommendations
Stock availability
Return processing

Food & Beverage

From speciality grocers to wine shops, answer questions about ingredients, allergens, delivery slots, and subscription boxes instantly.

Allergen information
Delivery scheduling
Subscription management
Recipe suggestions

Electronics & Tech

Customers need help comparing specs, checking compatibility, and understanding warranties. Your chatbot becomes a knowledgeable tech advisor.

Product comparisons
Compatibility checks
Warranty information
Setup guides

Health & Beauty

Guide customers to the right skincare, supplements, or wellness products based on their needs. Share ingredient details and usage instructions.

Product matching
Ingredient details
Usage instructions
Reorder reminders
Channels

Meet Shoppers Where They Browse

Your chatbot works across every platform your customers use — delivering a consistent, on‑brand shopping experience on every channel.

Website Widget

Embed a sleek chat widget on your online store. Shoppers get instant help without leaving the page — right when they’re ready to buy.

WhatsApp

Malta’s most popular messaging app. Your chatbot handles product questions, order updates, and promotions on WhatsApp 24/7.

Instagram DMs

Turn Instagram followers into buyers. Auto-reply to DMs about products you post on your feed, stories, and reels.

Facebook Messenger

Capture leads from your Facebook shop. The chatbot handles Messenger enquiries and drives traffic to your store.

FAQ

Frequently Asked Questions

We train the chatbot on your entire product catalogue — descriptions, pricing, sizes, stock levels, and policies. Whenever you update a product, we update the chatbot. It always has the latest information.

Yes. When a shopper leaves items in their cart, the chatbot can follow up via WhatsApp or Messenger with a friendly reminder — and even offer a discount code to close the sale. Retailers typically recover 25‑35% of abandoned carts this way.

We work with all major platforms including Shopify, WooCommerce, and custom‑built stores. The chatbot pulls real‑time product and order data so customers always get accurate information.

Absolutely. Customers can ask about their order status, shipping updates, and estimated delivery times. The chatbot provides instant answers — eliminating the most common support ticket in retail.

Most retail chatbots are live within 5‑7 business days. We handle the entire setup — from training the AI on your catalogue to deploying it across your channels. You don’t need any technical knowledge.

Yes. The chatbot can suggest products based on what the customer is looking for, their browsing history, and popular items. It’s like having a personal shopper available 24/7 for every customer.

We offer flexible plans starting from affordable monthly rates. The exact pricing depends on your product volume and channels. Book a free meeting and we’ll give you a custom quote — no obligation.

Get started with ChatbotMalta for retail and e-commerce

Ready to Turn Browsers Into Loyal Buyers?

Join Malta's smartest retailers using AI chatbots to boost sales, recover carts, and deliver exceptional customer experiences — starting today.

Get a Free Demo

See how it works for your store — no commitment.

No spam. No obligation. Just a quick chat.