Hansa Wines & Spirits
4-month AI chatbot performance overview
Too Many Questions, Not Enough Time
With hundreds of products across categories, regions, and price points, staff were burdened by repetitive enquiries, leaving less room for higher-value work.
An AI Chatbot Built for Their Catalogue
We built an AI chatbot integrated directly into their website — enabling conversational product discovery, smart filtering, comparisons, and personalised recommendations, all running 24/7 with zero staffing.
What the Chatbot Handled
Real use cases the AI managed across the entire customer journey
Business Impact
Measurable outcomes from 4 months of AI-powered customer support
Enhanced Catalogue Engagement
Customers explored more products through natural conversation — discovering items they wouldn't have found browsing alone.
Continuous 24/7 Coverage
Instant responses at any hour — no wait times, no missed enquiries, no business-hour constraints holding customers back.
Reduced Manual Workload
Staff freed up for higher-value activities and complex customer needs.
Scalable Without Extra Cost
Grows with the product range — no additional support staff needed.
More Customer Enquiries
Easier access and instant availability drove more engagement.
Want Results Like These?
Let us build an AI chatbot tailored to your business — just like we did for Hansa.